When you contact us, a human will respond, not a bot. Our working hours are like most businesses, Monday through Friday, 8am to 5pm EST. That means that our response time might be 24 to 48 hours, but you’ll get an answer from a real person, one who will genuinely answer and engage with you on your question, not some AI program. Also, we do take weekends and holidays off because just like you, we have a life too, and we like to spend quality time with our families. That said, we care about your needs and concerns, so we’ll be as prompt as we can in getting back to you.